Refund Policy

Refund Policy

Last updated: March 29, 2026

1. Refund Conditions

At DENIM TEARS, your satisfaction is our priority. We accept refund requests within 30 days of receiving your order, provided the following conditions are met:

  • The item is in its original condition, unworn and unwashed
  • Original tags are still attached
  • The item is returned in its original packaging
  • The item has not been damaged by the customer

2. Non-Refundable Items

The following items cannot be refunded:

  • Final sale or clearance items (clearly marked on the product page)
  • Personalized or made-to-order items
  • Items returned after the 30-day window
  • Items that are visibly used, damaged, or incomplete

3. Refund Process

  1. Contact our customer service at contact@denimtearstore.com with your order number and the reason for your refund request
  2. We will confirm your eligibility within 48 business hours
  3. Return the item following the instructions provided
  4. Once the item is received and inspected, we process your refund within 5 to 10 business days

4. Refund Method

Refunds are issued to the original payment method used at checkout. Depending on your bank, the credit may take 3 to 10 business days to appear.

Return shipping costs: Return shipping is the customer's responsibility, except in the following cases:

  • Item defective or damaged upon arrival
  • Error on our part (wrong item or wrong size shipped)

5. Exchanges

We do not offer direct exchanges. If you'd like a different size or color, please return your item and place a new order.

6. Defective Items

If you receive a defective item, contact us immediately at contact@denimtearstore.com with photos of the item. We will cover return shipping and offer a full refund or replacement, based on your preference.

7. Contact

Customer service: contact@denimtearstore.com
We respond within 24–48 business hours.