Shipping Policy
Shipping Policy
Last updated: March 29, 2026
1. Shipping Zones
We ship worldwide.
International orders may be subject to customs duties and import taxes charged by the destination country, which are the customer's responsibility.
2. Processing Time
Orders are processed Monday through Friday, business days. Any order placed before 2:00 PM (Eastern Time) is processed the same day. Orders placed after 2:00 PM or on weekends are processed the next business day.
3. Shipping Options & Timeframes
| Method | Estimated Time | Rate |
|---|---|---|
| Standard Shipping (US) | 3 to 5 business days | Free |
| Express Shipping (US) | 1 to 2 business days | $15 |
| International Shipping | 7 to 14 business days | Free |
Timeframes are estimates and may vary during high-demand periods or due to carrier constraints.
4. Order Tracking
As soon as your package ships, you'll receive an email with your tracking number. You can track your delivery directly on the carrier's website.
5. Free Shipping
Shipping is free worldwide on every order, no minimum required.
6. Package Not Received
If your package hasn't arrived within the estimated timeframe, first check your tracking status. If the issue persists, contact us at contact@denimtearstore.com with your order number. We will open an investigation with the carrier.
7. Damaged Package
If your package arrives damaged, report it to the carrier immediately and take photos. Then contact us at contact@denimtearstore.com with the photos. We will arrange a reshipment or refund.
8. Incorrect Address
Please double-check your shipping address when placing your order. If there's an error, contact us immediately at contact@denimtearstore.com. We cannot guarantee an address change once the package has shipped. Additional fees may apply if a package is returned due to an incorrect address.
9. Contact
For any shipping questions: contact@denimtearstore.com
Response within 24–48 business hours.